Insider Edition #107 - August 11, 2026

ASD serves as the Town's financial and operational backbone, providing services including financial planning and budget management, accounting and financial reporting, purchasing, business licensing, utility billing, information technology, revenue administration, treasury programs, and water conservation. While much of this work happens behind the scenes, the department also provides many services residents interact with every day. 

One example is the Town's water conservation program, which helps residents save both water and money. Through WaterSmart, residents can receive personalized water-use reports and leak alerts that identify unusual water usage before it leads to a costly bill. The department also offers free toilet leak test dye tablets, making it easy to detect silent leaks that can waste thousands of gallons of water each year. The Bill Assistance Program also provides financial assistance to qualifying residential customers for a portion of their monthly water and wastewater service charges.

ASD Director Nick Walker says these programs reflect the department's commitment to customer service. "Administrative Services may not always be the most visible department, but nearly every Town service depends on the work we do behind the scenes," Walker said. "Whether we're serving residents directly or supporting our internal departments, our commitment is the same: providing responsive, professional service while being responsible stewards of the public's resources." 

That commitment recently reached an important milestone with the successful implementation of the Town's new Enterprise Resource Planning (ERP) Financials system. The project, which went live on July 1, marks the first phase of a multi-year effort to modernize the Town's financial, payroll, human resources, and utility billing systems. 

"Projects of this scale are among the largest organizational initiatives a local government can undertake," Walker said. "Modernizing both the system and our business processes positions the Town to operate more efficiently, provide better customer service, and support the organization for many years to come." 

Like many local governments across California, Windsor is also navigating increasing financial pressures driven by rising operating costs, inflation, infrastructure needs, and public safety expenditures. Walker said the department is focused on thoughtful, long-term planning to help ensure the Town remains financially sustainable. 

"Our focus is on addressing these challenges through responsible long-term financial planning rather than short-term fixes," Walker said. "Our goal is to ensure the Town remains fiscally sustainable while continuing to provide the high level of service our community expects." 

For Walker, what makes that work especially meaningful is the Windsor community itself. 

"One of the things that makes Windsor truly special is the strong sense of community," he said. "Residents are genuinely engaged and passionate about the Town, and that involvement creates a culture where people care deeply about maintaining Windsor's high quality of life. The Town also has a collaborative, family-oriented culture where employees support one another and work together toward common goals. That combination makes Windsor a rewarding place to serve." 

While much of their work happens behind the scenes, the Administrative Services team’s impact is felt throughout the Windsor community every day. From the utility services residents rely on to the systems and resources that allow Town programs and services to thrive, their dedication helps make Windsor a place where residents can live, work, and thrive. 

The Administrative Services Department front counter is open Monday through Thursday from 8AM-5PM and can be reached by phone by calling (707) 838-1004.