Financial Assistance Resources

Town of Windsor Bill Assistance

The Town of Windsor is now offering a bill assistance program that provides financial assistance to qualifying residential customers for a portion of their monthly water and wastewater service charges.

$15.00 off the monthly fixed fee service charge for water.

$15.00 off the monthly fixed fee service charge for wastewater.

 

Program Rules

  • The water and sewer bill must be in your name.
  • You must be a full-time resident at the address where the discount will be received.
  • You must only have one residential water service account with the Town of Windsor.
  • You agree that if a water leak occurs at your residence, you will make timely repairs.
  • You must notify the utility billing department immediately if your household no longer qualifies for the discount.
  • You must renew your complete eligibility application every two years.


Eligibility Guidelines

The Town of Windsor Utility Billing division requires verification of enrollment in one or more of the programs listed below.

 

Qualifying Public Assistance Programs

  • PGE - CARES
  • EBT/CalFresh/SNAP (Food Stamps)
  • Low Income Home Energy Assistance Program (LIHEAP)         
  • Women, Infants, and Children (WIC)
  • CalWORKs (TANF) or Tribal TANF
  • Head Start Income Eligible (Tribal Only)
  • Supplemental Security Income (SSI)
  • Medi-Cal for Families (Healthy Families A&B)
  • Bureau of Indian Affairs General Assistance
  • Medicaid/Medi-Cal (under age 65)
  • Medicaid/Medi-Cal (age 65 and over)

Anyone receiving the discount and found to be in violation of program rules will be removed from the program and may be liable for repayment of the discount from the time that the discount was received.


Please note that all bill assistance participants will still pay the full amount of any water and sewer usage charges incurred. 

 

Applications are accepted until funds are exhausted and a waiting list will be maintained.


Apply Now* Click apply now image to the left to open forms

    • * Select Low Income Assistance Application Look up account screen
    • * Log into your account or or select the I don't have an account to enter your name, email and phoneScreenshot 2025-08-04 165303

* Fill out the form and add your attachment and submit

            

Payment Arrangements

The Town of Windsor offers payment arrangements for customers with past due balances who are at risk of service disconnection. We can set up payment plans for up to 12 months, in addition to current charges, to help bring your account up to date.

If you are unable to make your payment by the due date and would like to schedule a payment arrangement or discuss alternative financial assistance options, please contact us before the scheduled disconnection date to avoid interruption of service.


📞 Contact Us: (707) 838-1004 Monday – Thursday 7:00am to 6:00pm

Alternative Financial Assistance Resources

Emergency Rental Assistance Program (ERAP) 211 or (800) 325-9604 Toll Freesocoemergency.org
Salvation Army (707) 542-0981santarosa.salvationarmy.org